Kyle M.K.

KYLE M.K., author of “The Economics of Emotion,” is a customer experience and leadership consultant who specializes in conflict resolution, has revolutionized the way businesses interact with and design for their customers and employees alike. While working with and studying industry-leading companies like Apple, Disney, The Ritz-Carlton, and Starbucks, he observed the extraordinary potential of what he has dubbed “The Economics of Emotion.” As a consultant, he introduced those same principles into the business world at large, with successful applications in hospitality, product development, entertainment, and retail.